Last updated: 24 October 2026

About This Policy

This policy explains how Slide & Glide Pty Ltd (ABN 17 683 811 163) collects, uses, stores and shares your personal information. We trade as Glide Roller Doors and Slide & Glide Garage Doors, and this policy covers both. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

It applies to our commercial and industrial customers, including business owners, site and facility managers, strata and property managers, builders and their agents. It also applies to anyone who contacts us through our website, by phone or on social media, and to people who apply to work with us.

Glide Roller Doors
17/34 Welshpool Road, Welshpool WA 6106
Phone: (08) 7813 3665
Email: info@gliderollerdoors.com.au

The Information We Collect

We collect only what we need to quote, book, complete and follow up work. This can include:

  • Contact details: your name, business name, role, phone number, email address and the site address.
  • Job information: the type of door or motor (for example a roller door, roller shutter, sectional or high-speed door), the fault, measurements, site access and safety requirements, notes from our technicians, and photos of the site and the door.
  • Payment records: quotes, purchase orders, invoices, the amount paid and the payment method. Card payments are processed by a payment provider.
  • Communications: call logs, text messages, emails, social media and chat messages (including WhatsApp), and enquiries sent through our website forms.
  • Site contacts: details of facility, strata or property managers, builders and agents, and any access or after-hours contact details they give us for a job.
  • Reviews and feedback: reviews you leave about us, such as on Google.
  • Job applicants: your resume, work history and contact details.
  • Website data: our website uses cookies and similar tools, including Google Analytics to understand how visitors use the site, Google reCAPTCHA to protect our forms from spam and embedded Google Maps. These services may collect information such as your IP address, device and browser type and the pages you visit.

We don’t ask for sensitive information such as health details. If you give us some (for example, to explain how to access a site safely), we use it only for that job.

How We Use Your Information

We use your personal information to:

  • respond to enquiries and provide quotes and estimates
  • book, carry out and follow up work, and arrange technician visits
  • issue invoices, take payment and keep business records
  • keep you informed about your job, including appointment and arrival messages
  • meet our warranty, workplace health and safety and other legal obligations
  • improve our service and respond to feedback and complaints
  • tell you about our services, where the law allows. You can ask us to stop at any time.

We will not sell your personal information.

Who We Share It With

We share personal information only when it’s needed to do our work, and only with:

  • our technicians, installers, staff and contractors, including administration support
  • the business owner, builder or facility, strata or property manager who asked us to do the work, so they know the job is done
  • suppliers and manufacturers, for example to order parts or lodge a warranty claim
  • software and service providers we use to run the business, such as job management, phone, email, messaging, payment, website and cloud storage services
  • insurers, advisers and authorities, where the law requires or allows it

Overseas. Some of our software providers and contractors may store or access information outside Australia. Where this happens, we take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles.

Photos, Reviews And Project Write-Ups

Our technicians may take photos of your door, motor and site to record the work and support warranty claims. We keep these for our records.

We may use photos of completed work and customer reviews on our website and social media, including in project write-ups. When we do, we don’t publish personal contact details or street addresses, and we show the suburb or town only. We name your business only with your permission. If you don’t want photos of your site used, tell us and we won’t use them.

Reviews you post publicly, such as on Google, are already public. We may share or quote them.

Keeping Your Information Secure

We store your information in password-protected software and cloud services, and only people who need it for their work can access it. We take reasonable steps to protect it from misuse, loss and unauthorised access.

We keep records for as long as we need them for warranty, tax and legal purposes. After that, we securely delete or de-identify them.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.

Accessing Or Correcting Your Information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it’s wrong or out of date. You can also ask us to stop sending you marketing messages.

Email info@gliderollerdoors.com.au or call (08) 7813 3665. We may need to confirm who you are first. We’ll reply within a reasonable time, usually within 30 days.

Complaints, Contact And Changes

If you have a concern about how we’ve handled your personal information, contact us first using the details above. We’ll look into it and reply as soon as we can.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version is always the one on this page.